Respiratory Support Technician - PAP Technician (Full Time/Part-Time)

This position provides direct and indirect patient care and services in the home, office, and hospital environment in accordance with all governmental, accrediting, and organizational policies and procedures. Utilization of all available resources to ensure a customer receives the appropriate goods and services in the most efficient and patient satisfactory manner possible. Equipment included, but not limited to, are CPAP, BIPAP, Auto-titration set-ups and downloading, oxygen and portability, overnight oximetry devices, conserving device tests, and suction/trach.

  • Job Duties:

    • Develop and maintain a working knowledge of current Respiratory Programs and HME products and services offered by the company and all applicable governmental regulations.

    • Effectively convey ideas or written processes and instructions to patients in a polite, informative, and appropriate matter.

    • Identifies need for Pulse Ox testing to recertify or qualify O2 services per insurance regulations.

    • Complete all company, insurance, and/or government-provided paperwork timely and entirely. Included, but not limited to; Delivery tickets, safety checklist forms, patient booklet receipts, ABNs, AMAs, equipment-specific instruction/cleaning forms, etc.

    • Initiate, maintain and perform follow-up calls or visits with patients.

    • Perform routine preventative maintenance checks and simple repair as required by company policy or manufacturer’s guidelines.

    • Assist with customer equipment problems during business/non-business hours and under emergency situations. Troubleshoot all equipment failures calmly and patiently.

    • Report equipment hazards and/or product incidents as required in accordance with company policies and procedures.

    • Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control, and hazardous materials handling.

    • Assume on-call responsibilities during non-business hours in accordance with company policy.

    • Maintain patient confidentiality and function within the guidelines of HIPAA.

    • Perform other related duties as assigned.

    Competency, Skills, and Abilities:

    • Equipment repair or maintenance skills.

    • Strong verbal and written communication.

    • Strong customer service skills.

    • Ability to prioritize and manage competing priorities and tasks.

    • Decision-making, analytical and problem-solving skills with attention to detail.

    Requirements

    Minimum Job Qualifications:

    • High School Diploma or equivalent.

    • Valid and unrestricted driver’s license from state of residence.

    • Construction, general manual labor, military and equipment repair, or maintenance skills would be considered related experience.